Shipping and Returns Policy

At Brazil Best Frozen Chicken, we are committed to providing you with exceptional service, ensuring that your orders arrive safely and on time. Please read our shipping and return policy below to understand how we handle your purchases.

Shipping Policy

Delivery Areas

We offer international shipping to a wide range of destinations. For specific information about your location, please contact our support team.

Processing Time

Orders are typically processed within 2-3 business days after confirmation of payment. You will receive a notification once your order has been dispatched.

Shipping Methods

We use reliable and temperature-controlled logistics services to ensure that your frozen products maintain their quality during transit. Delivery times vary depending on your location, and an estimated time frame will be provided at checkout.

Shipping Costs

Shipping costs are calculated based on the destination, order weight, and selected shipping method. These costs will be displayed during the checkout process.

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to your email. You can use this number to monitor the progress of your delivery.

Return Policy

Eligibility for Returns

Due to the perishable nature of our products, we are unable to accept returns on delivered items unless they arrive damaged or compromised in quality.

Reporting Issues

If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of delivery. Provide details of the issue, along with photos of the affected products, to help us resolve the matter quickly.

Refunds and Replacements

For verified issues, we offer the following options:

Replacement of the affected item(s) at no additional cost.

A full or partial refund to your original payment method, depending on the situation.

Non-Returnable Items

Items that have been opened, improperly stored, or handled incorrectly after delivery are not eligible for refunds or replacements.

If you have any questions or concerns about your order, feel free to reach out to our customer support team. We are here to assist you.

Email: sales@brazilbestfrozenchicken.com

Phone: +55 11 3042-8848

Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM (GMT-3)

Thank you for choosing Brazil Best Frozen Chicken. We value your trust and are dedicated to ensuring your satisfaction with every order.